How to Write a Resume for a Customer Service Job

Okay, so you want a great customer service resume? You've come to the right place! In today's job world, your resume is everything. It's how you make a first impression. And for customer service jobs? It's even more important! You need to show you can connect with people and solve problems.

Why Your Resume Needs to Shine

A customer service resume isn't just a list of jobs. It's like a sales pitch for you. Employers want people with skills like talking to customers, figuring out problems, and being nice. Your resume needs to scream, "I've got those skills!"

Think about this:

• First chance: It's the first time they see you. Make it count.
• Show off your skills: Prove you have what they need.
• Numbers matter: Show how you helped past bosses.
• Stand out: A good resume makes you look better than the other people applying.

Don't forget these things! Or you might miss out on getting an interview. Let's get your resume ready!

What Makes a Good Resume?

A winning resume usually has these parts:

1. Your Info: Name, phone, email. Make it easy for them to call.
2. Quick Summary: A short bit about your skills and what you want. Change this for each job.
3. Skills: Your best customer service skills.
4. Work History: What you did at past jobs. What did you do? What did you achieve?
5. School: Your degrees and classes.
6. Awards (Optional): If you're won any awards for customer service, put them here!

Let's talk more about each part!

1. Contact Info: Easy to Find

This is simple. But it has to be right! Check everything before you send it. Use a normal email like [email protected]. And make sure your LinkedIn page is up-to-date.

2. Summary/Objective: Grab Their Attention

Think of this as your quick sales pitch. Who are you? What can you do? If you have lots of experience, use a summary. If you're just starting, use an objective. Change it for every job!

Summary Example:

"I've been doing customer service for 5+ years and I'm really good at it. I can make customers happy and solve problems. I want a job where I can use my skills to help a company grow."

Objective Example:

"I'm looking for a customer service job where I can use my skills to help people. I'm eager to learn and work with a team."

3. Skills: Show What You're Good At

This is where you list your customer service skills. Don't just say "communication." Be specific! Give examples. And use the same words they use in the job posting.

Customer Service Skills Examples:

• Communication: Listening, talking clearly, writing well, dealing with people, solving fights
• Problem-Solving: Thinking hard, figuring things out, making decisions, fixing problems
• Tech Skills: Knowing CRM software (like Salesforce), help desk programs, ticketing systems, Microsoft Office
• Soft Skills: Being nice, being patient, having a good attitude, changing to fit the situation, managing time, working with others
• Sales Skills: Selling more stuff, selling different stuff, finding new customers

Instead of saying "Communication Skills," try "I'm good at talking to people. I've helped customers with their problems over the phone, email, and chat." See the difference?

4. Experience: What You've Done

This is the most important part! Talk about what you did at each job. Start each sentence with a strong verb like "Managed," "Helped," or "Fixed." Show how you made things better. Use numbers when you can.

For instance, instead of "Handled customer complaints," try "I fixed 20 customer complaints every day, and customer happiness went up 15%."

When you talk about your jobs, remember to:

• Use Strong Verbs: Managed, Resolved, Helped, Started, Made
• Use Numbers: "Increased sales by 20%"
• Show Your Skills: Talk about the skills you used that fit the job you want.
• Fit the Job: Change what you say to match what they're looking for.

Experience Entry Example:

Customer Service Rep | ABC Company | 2018 - Now

• Helped customers on the phone, email, and chat. I fixed 30 problems every day.
• I got a 95% customer happiness score. That's higher than what the company wanted!
• I fixed hard problems. If I couldn't fix it, I sent it to someone who could.
• I helped make new training stuff for the team. That made everyone better.

5. Education: Where You Went to School

List your degrees and classes. If you don't have much work experience, talk about school projects that show your customer service skills. List the school, degree, and when you graduated.

Education Entry Example:

Bachelor's in Communication | University of XYZ | 2016

6. Awards (Optional): Show Off!

If you've won any awards for customer service, list them here! It shows you're good at what you do.

Important Customer Service Skills

When you're writing your resume, be sure to talk about these skills:

• Listening: Really hearing what customers say and understanding what they need.
• Empathy: Understanding how customers feel and showing them you care.
• Talking: Being clear and easy to understand.
• Problem-Solving: Finding problems and fixing them quickly.
• Patience: Staying calm, even with angry customers.
• Tech Skills: Knowing how to use computers and programs.
• Changing: Being able to deal with different situations and customers.
• Time: Doing things on time and getting things done.
• Fighting: Calming people down and finding solutions everyone likes.

Tips for Applying for Customer Service Jobs

It's not just about the resume. Here are some tips to help you get the job:

• Change Your Resume: Make it fit each job you apply for.
• Write a Good Cover Letter: Tell them why you're a good fit.
• Practice: Get ready for interview questions. Show them your customer service skills.
• Research: Learn about the company.
• Say Thanks: Send a thank you note after the interview.

Resume Examples

Let's look at some resume examples:

Example 1: Experienced Customer Service Person

[Your Name]

[Your Phone Number] | [Your Email Address] | [Your LinkedIn Profile (Optional)]

Summary

I'm a great customer service person with 7+ years of experience. I'm good at making customers happy and solving problems. I know CRM software and ticketing systems. I'm looking for a job where I can use my skills to help a company grow.

Skills

• Talking and Writing
• Problem-Solving
• Listening
• Empathy
• Patience
• CRM Software (Salesforce, Zendesk)
• Ticketing Systems (Help Scout, Jira)
• Microsoft Office
• Fighting
• Time Management

Experience

Senior Customer Service Rep | XYZ Company | 2016 - Now

• I fixed 40 customer problems every day.
• I got a 98% customer happiness score.
• I trained new people.
• I made new customer service rules that made things faster.

Customer Service Rep | ABC Company | 2014 - 2016

• I helped customers and fixed their problems.
• I kept customer records up-to-date.
• I helped my teammates.

Education

Bachelor's in Business | University of ABC | 2014

Example 2: New Customer Service Person

[Your Name]

[Your Phone Number] | [Your Email Address] | [Your LinkedIn Profile (Optional)]

Objective

I'm looking for a customer service job where I can use my skills to help people. I'm eager to learn and work with a team. I'm good with people and I work hard.

Skills

• Talking and Writing
• Problem-Solving
• Listening
• Empathy
• Patience
• Microsoft Office
• CRM Software Basics
• I can type 60 words per minute
• I know how to use social media

Experience

Volunteer | Local Charity | 2021 - Now

• I helped customers on the phone and email.
• I helped plan events.
• I was nice and helpful to everyone.

Education

High School Diploma | XYZ High School | 2021

Awards

• Volunteer of the Month | Local Charity | December 2022

Don't Do These Things!

When you're writing your resume, don't:

• Make Mistakes: Check your spelling and grammar!
• Be Vague: Use examples and numbers.
• Say Irrelevant Things: Only talk about skills that fit the job.
• Forget Numbers: Use numbers to show what you did.
• Make it Messy: Make sure your resume is easy to read.

You Got This!

A good customer service resume is important for getting the job you want. Follow these tips and show off your skills! Change your resume for each job, use numbers, and show what you're good at. Good luck!